We’re excited to introduce a major upgrade to The Flybook’s manual booking experience, built specifically for reservations taken over the phone or at the front desk. This redesigned back office booking flow makes it faster and easier for your team to create reservations in just a few guided steps. It eliminates unnecessary clicks, removes confusing tabs, and adapts to your operation’s real-world needs. Whether you’re onboarding seasonal staff, handling walk-up guests, or just looking to simplify your day-to-day, this update delivers a smoother, more intuitive process for everyone on your team.
This redesign was born from a simple insight: if we’re going to build an easy-to-use quoting tool, we first need to make our booking flow intuitive and standardized. We’ve consistently heard from those looking for a new solution that the complexity and flexibility of the previous experience meant that creating a reservation felt like solving a puzzle, and that’s not the experience we want for you or your team.
With this release, we’ve removed unnecessary friction, eliminated redundant tabs, and reimagined the flow with speed and ease in mind.
Here’s what you can expect from the updated experience:
Wizard-Style Navigation: A guided, step-by-step flow that helps reservationists move from availability to payment without backtracking or second-guessing.
Unified Offerings View: No more toggling between “Tickets,” “Rentals,” or “Activities.” Offerings are now consolidated into a single booking interface, so your team doesn’t need to think in Flybook’s pillars - they can just book.
Fewer Clicks, Faster Bookings: We’ve dramatically reduced the number of clicks needed to complete a reservation. The most common paths now require fewer steps, and unnecessary fields/tools stay hidden until they’re needed.
Templatized Booking Flows: We know that not every business has just one booking option, which is why multiple templates can be created for different booking scenarios. Create the booking templates that your team needs to succeed!
Mobile-Optimized Experience: Taking bookings on the go? The redesigned interface performs just as well on tablets and mobile devices - ideal for walk-up or field-based bookings.
Smarter Defaults & Account-Level Configuration: Optionally configure your reservation workflow by account. Always start with guest details? Prefer a call-in view vs. a walk-up view? Set it up once and make the flow match your real-world needs.
This update isn’t just about polish, it’s about empowering your team to move faster and onboard customers more confidently. By reducing the cognitive load and simplifying what’s shown on screen, we’re making it easier for seasonal staff, new hires, and long-time operators alike to book with confidence.
Whether you run a complex multi-activity operation or offer a few tightly-run tours, this new flow scales with you. And if you're currently training new team members or bringing on a new location, this update can help shorten that learning curve and get you up and running quickly.
The new back office booking flow is now available and can be enabled under Setup > Back Office Booking Flow. If you’d like help choosing templates or configuring the setup, our advisory team is ready to support you.
This release also sets the stage for upcoming improvements, including our highly anticipated new quoting tool. Your feedback will continue to guide what comes next, so feel free to reach out or request a walkthrough.
This update is a meaningful step forward - giving your team a faster, clearer way to book while laying the foundation for even more intuitive tools ahead.