If you operate tours that require equipment, inventory management and assignments in your software play a crucial role in the success of your operations. Based on overwhelming user input, The Flybook "resources" feature has been rebuilt to streamline your guests' booking process, deliver more control over equipment assignment and selection, and enable more strategic pricing to help capture new revenue.
What's new in this update:
Here's a quick video of what this looks like in your back office view!
Table of Contents
When equipment is a capacity-restricting component of a tour, the complexity of prepping for and executing a reservation increases significantly. It makes the booking process more cumbersome (which we never want), and your check-in process has more variables and unknowns (your worst nightmare with 20 people standing in your lobby).
Flybook is unique in its ability to grasp the complexities of equipment management. It ensures you avoid overbooking when your equipment is rented or reserved for a tour.
Historically, it's been difficult, especially in the booking flow, to know the number of people on a trip and the configuration of what equipment to provide them.
Some Flybook users prioritized the selection of resources and set those as their tour pricing rules (e.g., selecting the number of single kayaks, double kayaks, or canoes). However, when done this way, you do not know the total number of people on the tour.
Some users have prioritized knowing the number of people and letting the system assign the equipment (e.g., booking 4 people, and as long as the system recognizes 4 seats, we are good to go).
With the latest enhancements, there is a straightforward, concise way to collect BOTH information. Guests booking a tour online can decide what vehicle, boat, or piece of equipment they want (AND you can charge them accordingly!) while capturing the total number of people in the group. All of this comes with accurate capacity management and tracking.
Additionally, with these improvements and the priority on better trip data and management, you can now include manually added equipment that does not affect the availability of the trip itself but still needs to be tracked for logistical or operations purposes.
Pricing is now flexible for activities that require equipment. You can assign pricing rules for boats, ATVs, and other resources.
Let's take a river tour as an example. Various vessels are available for this tour: single kayak, double kayak, canoe, raft, or stand-up paddle board.
Many Flybook users have large operations with extensive inventory and various bikes, kayaks, and more. Guests often find themselves scrolling through long lists to select their desired equipment. This led to confusion among guests and operators, prompting some to eliminate the option for guests to choose equipment, resulting in operational penalties and delays during check-in.
NEW: Guests booking online can choose from categories like "double kayak," "single kayak," or "canoe" in a streamlined booking process, allowing them to then select their preferred equipment with clarity and ease.
As the Flybook product advances, we are dedicated to providing more straightforward and intuitive methods to manage and enhance your reservation platform. The updated resource setup incorporates the following:
Conclusion
It's not only about making things easier for you but also about improving your guests' experience. With the new resource booking process, guests can now easily choose their equipment. At the same time, the system seamlessly manages the inventory, and you increase your profits based on them choosing their desired option (regardless of price!), making their adventure even more memorable.