We asked our team members a little Q&A, so that you could learn more about the faces behind the Flybook! Get to know Kelly Piliere, AKA Kelly & Walter below!
What is your job at The Flybook?
I am a Flybook Senior Advisor. I help our clients brainstorm the best way to utilize our software for their business as well as help troubleshoot when issues emerge.
Where do you live & love to travel to?
I live in Maryland, about 15 minutes away from where I grew up. However in my adult life I've also lived in Georgia, Florida, Massachusetts, and Washington state. My favorite place to travel is St John USVI.
What are some of your favorite things to do?
I love baking delicious treats, cookies and cakes are my favorite. I really enjoy the look on family and friend's faces when I present them with a cake I've spent two days on and they just can't wait to dig in and try it. There's also nothing like a warm homemade cookie minutes after it comes out of the oven!
How would your family or friends describe you in 3 words?
Hard working, kind, and obsessed with her dog!
What led you to the Flybook?
I am a former Flybook customer and always thought Flybook seemed like a cool place to work and a great group of people to work with. My husband and I were moving from Massachusetts to the Seattle area for his job and I did a little networking with Flybook and the next thing you know I'm part of the team!
What are you currently reading or watching?
I love the show This Is Us! It's so well done and I'm sad it's coming to an end this season but looking forward to finding out the rest of the story the writers have to tell.
What is your favorite feature of the Flybook product?
I love the ticket pool capacity feature! It's not a widely used feature but the accounts that do use it absolutely love it and I would have loved it when I was a Flybook customer too!
If you could eat one food for the rest of your life, what would it be?
If I could eat one food for the rest of my life it would be pizza. There's such a great variety of pizzas out there and, in my opinion, they are almost all delicious!
What do you like most about your job?
I love helping our customers feel empowered to know how to utilize all of the great features Flybook has to offer in the best way possible for their business.
Any other fun facts about yourself?
After college I worked at Walt Disney World for a few years. It was an amazing place to learn the foundations of excellent customer service and if you end up on a video call wit me you'll likely spot my former boss, Mickey, in the background.