When deciding if The Flybook's kiosk interface makes sense for your business, there are some key considerations. First, kiosks make the most sense for a business that issues tickets and/or has customers sign Smartwaivers. The Flybook’s kiosk interface is a technological tool that isn’t designed to automate the check-in process nor eliminate the need for your staff. Your staff is an integral part of the customer experience. Leveraging the use of kiosks for ticketing and waivers will help your business manage queue time, “traffic” flow and elevate the customer experience. According to KIOSK, implementation of a kiosk interface can reduce queues by over 30%.
Kiosks improve customer satisfaction as it shortens their wait time, their transaction time and it makes their check-in experience flow more smoothly. This can be an impactful first impression for a new customer. Kiosks also help employees do their job effectively as a kiosk can reduce the time commitment required for each customer. Especially during peak times, this aids the employees in being more efficient and reduces the stress and chaos of long lines.
Correctly implemented, kiosk technology affords you the opportunity to make your operation efficient in many ways. Speeding up the check-in process furnishes the potential to increase the number of bookings-per-hour and ultimately can affect your business's bottom line.
There are some special cases where it may make sense to put a kiosk in a different location. If you are connected closely with another business or location it can make sense to install a remote kiosk. The main consideration for a remote kiosk is that sometimes us humans need help understanding a tech tool, especially when they are using it for the first time. An ideal location for a remote kiosk is one that has staff close by in case a customer needs assistance.
For more information on the benefits of kiosks, visit: http://www.olea.com/kiosk-applications/ticketing-kiosks/