We’re excited to introduce a highly anticipated new integration that gives operators stronger protection, customers more flexibility, and your team fewer refund headaches.
Refund Guarantee by Spot is now available in The Flybook.
This new feature has been in the works for a while, and we’re thrilled to officially bring it to all operators. With Refund Guarantee, your guests can choose added peace of mind at checkout - while you gain a powerful tool that protects revenue, reduces exceptions, and supports more consistent cancellation policies.
Refund Guarantee is an optional customer add‑on powered by Spot that allows guests to cancel for any reason, up to 24 hours before their booking. When customers opt in, Spot handles the entire process, from support to refund payout, while you retain 100% of the booking value.
There’s no cost to operators, no operational overhead, and no accounting work required. It’s flexibility for guests without any revenue loss for you.
Customers pay directly for the coverage, and Spot manages all support and payouts. You keep the full booking amount.
If a canceled unit gets rebooked, you receive revenue for both bookings.
Refund Guarantee reduces the pressure to make one‑off exceptions. It becomes easier to reference your cancellation policy with confidence:
“Our cancellation policy is as stated, and Refund Guarantee was available at checkout.”
If you’ve been considering tightening your cancellation terms, Refund Guarantee creates a smoother path to shift policies without sacrificing customer flexibility.
Customers who select Refund Guarantee at checkout can:
Cancel for any reason
Receive 80% back (product cost, taxes, and fees)
Request a refund anytime from booking up to 24 hours before their start time
Change booking dates - coverage automatically adjusts
Receive coverage on full bookings
All payouts and support are fully managed by Spot.
The premiums for Spot coverage are paid by the customer at checkout along with their reservation payments and collected by you. Flybook will then invoice you monthly (as part of your normal software billing) for any premiums collected during the prior month - those funds are then paid to Spot.
Cancellations for any reason up to 24 hours before the booking, refunded at 80%.
Anytime from booking until 24 hours prior to their start time.
Spot manages all refund requests, support, eligibility checks, and payouts. You retain the full original booking value.
Yes. Coverage automatically updates to match the new date. If the new date is more expensive, the customer is charged the difference in premium.
Spot’s Refund Guarantee becomes void and the customer forfeits their Spot refund.
You receive payment for the original booking and the rebooked one—doubling revenue.
No. It is only offered at checkout for new bookings.
Yes. Refund Guarantee is available for bookings up to $5,000.
Deposits and partial payments at checkout are not currently supported with the initial release of this integration. Support for deposits will be added in a future update.
Spot is currently enabled by The Flybook team on an account‑by‑account basis. Because deposits and partial payments aren’t supported in the initial release, our admins will turn the feature on for operators individually to ensure it’s a fit for your workflow.