The Flybook is excited to announce a new integration with TOMIS, a digital marketing platform and full-suite agency built for tour operator and adventure industry businesses. Our connection with TOMIS provides a link between information gathered in Flybook throughout the booking process and the TOMIS software platform. Did we mention that TOMIS was founded by past tour operators, just like The Flybook? Our integration is a powerful way to run your business with features and processes built by those who understand!
What does the TOMIS software platform do?
The TOMIS platform is full of marketing tools to help you grow your business and manage marketing efforts. The main features of the software include:
- AI Chatbot: Designed to save you time, enhance the customer experience, and increase sales, the TOMIS Chatbot provides customers on your website with the information they are looking for in real time, 24/7/365, without your team fielding a phone call or email. The Chatbot is built with your specific business information, and prepared to cover everything from basic FAQs to the details of different trips, activities, policies, and more. The Chatbot can provide a seamless transition of the conversation to your live support agents when a customer needs some extra assistance.
- SMS Chat: With TOMIS, site visitors no longer need to call your office or wait for an email response to connect with a member of your team. Customers can easily send you a text that you can answer from anywhere, and they will receive the response right to their phone. This tool can combine forces with the AI Chatbot to transition those basic FAQ chats to more in-depth conversations with a member of your team.
- Webchat: Just like the AI Chatbot and SMS, TOMIS Webchat is installed directly on your site to convert more website visitors and provide a quick connection to your team. You can respond to chats on any device, at anytime and provide exceptional customer support to potential customers.
- Review Generation: Automate pre and post-trip text messages and emails so that you're asking for reviews from the right people at the right time, and saving valuable time. Reservation data is passed between Flybook and TOMIS for real-time reporting and key information necessary for creating campaigns.
- Marketing CRM: The TOMIS CRM is simple yet powerful, providing a unified inbox with all the core data you need to manage contact forms, emails, text messages, and webchats.
- Advanced Reporting: Easily track overall marketing and sales performance with TOMIS reporting. This tool pulls data from multiple outlets including Flybook, Google Ads, your website, and more to provide robust reports that help you understand and make better decisions.
What services does TOMIS provide as an agency?
Much like their software platform, the TOMIS marketing team provides a full list of agency services that cover your marketing needs as a tour operator business. Think of TOMIS as your own Chief Marketing Officer who understands the industry and can manage everything from Google Ads to Email Marketing. TOMIS services also include:
- Content Marketing
- Social Ads
- Website Development
- Website CRO
- Website Hosting
How does the integration with Flybook work?
Our integration with TOMIS is simple. You'll set up an account with the TOMIS team as a Flybook customer, and we'll make a connection between the two platforms to pass any information you need for your advanced marketing efforts on their software. Client information, reservation details, and sales data from Flybook can all be managed within TOMIS to use for advanced marketing campaigns, detailed reports, SMS chat, review generation, and more! If you have any questions and want to learn more, or would like to get started with TOMIS, contact the Flybook Advisory Team at advisors@theflybook.com or TOMIS for a demo of the platform at grow@tomis.tech.