Managing large groups can be demanding for operators, presenting opportunities and challenges. On the one hand, they are great for business, bringing in revenue and future repeat clients. On the other hand, managing all the details can cause many headaches; guests all show up at once, waivers need to be validated, and payments need to be collected, not to mention understanding who's doing what activities or events.
Flybook’s suite of features (some old, some new, and some refined), including Flybook waivers, event linking, and check-in functionality, are designed to remove your headaches.
Let’s explore how combining these tools can relieve some of the pain of group management. Table of Contents
Flybook offers a range of features specifically crafted to address the challenge of tracking whether guests have completed waivers, chosen their specific events and whether they are in attendance at scheduled times.
While each feature can stand alone and provide solutions independently, their true value shines when combined.
Let's dive into these highlighted features.
EVENT LINKING
Know What Each Guest is Doing
With a large group, various activities can be on a reservation. Not all guests may be participating in every activity. However, as an operator, it can be critical to record what each guest has participated in (and to ensure they have signed the right waiver) for each event.
Using the "event linking" feature in a reservation, guests, staff, and operators can connect individual guests with the specific activities or tickets they have chosen to participate in.
Watch a Demo of this Update
Event Linking empowers guests by prompting them to identify their anticipated itinerary during their visit. We have built this selection process into the waiver signing so you can offer a more automated process for collecting this information upfront.
Watch how your guests can use this update's self-service functionality, giving you visibility into their upcoming visit.
WAIVERS
Waivers = Critical Guest Requirement
Flybook waivers seamlessly link reservations with signed waivers, ensuring all necessary documentation is in place. This feature ensures data accuracy and compliance; all information is securely stored and easily accessible.
Recognizing the pivotal role waivers play in your business's operation, Flybook has used them to establish a guest and group management system you can confidently rely on.
When you use Flybook waivers as the core of the guest experience, integrating the event linking feature into the waiver signing process will streamline your check-in process and increase guest engagement in providing itinerary details.
Finally, Flybook waivers are effortlessly handled within the upgraded waiver dashboard. This specialized dashboard enables your team to easily send waivers via text or email, generate reservations from newly signed waivers, manage unsigned waivers, and link them to their corresponding reservations. Dive deeper into this feature here.
.gif?width=791&height=396&name=Retention_Blog%20Template_Images_1000%20x%201000%20(3).gif)
CHECK-IN TOOLS
Enhance Onsite Efficiency with Check-in Management
During peak times, operations often face a rush of guests all arriving simultaneously, leading to confusion about what is expected of them. To alleviate this stress for both staff and guests, it is essential to understand the onsite guest experience.
For those seeking to elevate their guest check-in experience and streamline onsite flow, explore our suggestions on crafting a strategic walk-in or check-in process here.
Utilizing the Flybook waivers, waiver dashboard, and event linking features allows your staff to conduct a thorough check-in process for guests tailored to each reservation and specific activity or event they have chosen.
Watch how you can manage check-in for guests.
Conclusion
Integrating Flybook’s waivers, event linking, and check-in management tools can give you confidence in your reservations and operations management. These tools streamline processes and enhance the guest experience.
While each feature can enhance management productivity on its own, the real magic happens when you combine these tools to create a seamless and unforgettable guest experience with your business.
